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Typical jobs across San Francisco County

The calls we handle most often: what homeowners notice, what our technicians do, and what to expect.

  • Call line answered 24/7
  • Termite swarms after autumn rains
  • Rats and mice in old buildings

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6 job stories

The calls we handle most

Typical job
Illustration: Typical call: mice in the wall of a San Francisco flat

Typical call: mice in the wall of a San Francisco flat

What homeowners notice
Scratching starts behind a kitchen cabinet in a shared-wall flat, and droppings appear along the back of the pantry shelf.
What we do
The technician traces the gap at the pipe under the sink and checks the shared wall, the basement door and the utility lines, sets traps where activity is heaviest and marks each opening that needs sealing. The price is confirmed before any work starts.
What to expect
Activity typically falls over the next few visits as the traps clear what is inside and the entries are closed, and the resident is told which gaps to watch.

About an hour typical visit

Typical job
Illustration: Typical call: termite check before a San Francisco house sale

Typical call: termite check before a San Francisco house sale

What homeowners notice
A seller needs a wood destroying pests report on a house built before 1940, with a raised floor and an attic.
What we do
The technician checks the sub-area, the foundation, attic framing, window sills and exterior trim, and notes damp wood from fog-worn paint or a leaking gutter.
What to expect
The report lists what was and was not found, and any treatment option is explained and priced before the owner decides.

One to two hours typical visit

Typical job
Illustration: Typical call: rats near the bins at a Daly City house

Typical call: rats near the bins at a Daly City house

What homeowners notice
Gnawing is heard in the garage of a postwar tract house, and a burrow shows along the fence line beside the garbage cans.
What we do
The technician finds the runway from the burrow to the garage, checks the garage door seal and utility lines, sets tamper-resistant stations and lists the gaps to close. Tight bin lids and clearing debris along the fence are advised.
What to expect
Sightings usually fade over following visits as food is removed and the entries are closed, and the household is told what to watch.

About 90 minutes typical visit

Typical job
Illustration: Typical call: roof rats in a Mill Valley hillside attic

Typical call: roof rats in a Mill Valley hillside attic

What homeowners notice
Running sounds cross the ceiling at night in a wooded hillside house where tree limbs touch the roof.
What we do
The technician inspects the roofline, vents, eaves and attic beams, follows rub marks to the entry, and notes which limbs give access. Traps go in the attic and a sealing plan is written up with the price confirmed first.
What to expect
Once the entries are closed and limbs are trimmed back, activity typically drops, and the homeowner learns what a repeat would look like.

Two hours typical visit

Typical job
Illustration: Typical call: drywood termite pellets on an Oakland sill

Typical call: drywood termite pellets on an Oakland sill

What homeowners notice
Tiny pellets collect on a window sill of an older house, and a spot of fascia sounds hollow when tapped.
What we do
The technician inspects the attic, eaves, fascia and trim, finds the kick-out holes, and explains whether spot work or whole-structure fumigation fits what is found. The price is confirmed first.
What to expect
The owner gets a written findings list and a priced option, with time to decide before any treatment starts.

One to two hours typical visit

Typical job
Illustration: Typical call: ants in a Berkeley kitchen after rain

Typical call: ants in a Berkeley kitchen after rain

What homeowners notice
After a spell of wet weather, ant trails run along a kitchen window and across the counter each morning.
What we do
The technician follows the trails to the entry, checks plants and mulch against the wall, and places bait where the trails run rather than spraying across the counter. Moisture and food sources are pointed out.
What to expect
Trails typically thin out over the next days as the colony takes the bait, and the household is shown what to keep dry and clean.

About an hour typical visit

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